Every lead captured. None left waiting.

Every channel covered. Nothing falls through.

Leads come in through different channels depending on how someone found you. We set up capture across all of them — and connect them into a single system so nothing is managed in isolation.

Contact Forms

Well-designed forms on the right pages — not just a generic contact page. We build forms that ask the right questions, reduce friction, and route submissions automatically to whoever needs to act.

Live Chat & Chatbot

An AI-powered chat widget on your site handles common questions, captures visitor details, and books appointments — around the clock, without anyone manning it.

Google Business Messages

Messages sent via your Google Business Profile are captured and responded to automatically. One of the most overlooked lead sources for local businesses.

Email Enquiries

Inbound emails routed, categorised, and flagged — with AI drafting a response for review or sending automatically based on the type of enquiry.

Landing Pages

Purpose-built pages for specific campaigns, offers, or services — designed to convert a single action. Useful when you're running ads or a specific outbound campaign.

Call Tracking

Know which marketing channels are driving phone calls, record calls for follow-up, and ensure missed calls trigger an automatic SMS or email response.

The first reply within seconds — not hours.

Speed is everything in lead response. Research consistently shows that enquiries contacted within five minutes are far more likely to convert than those followed up an hour later. AI makes instant, personalised responses possible at any hour.

Instant acknowledgement

Every enquiry gets an immediate, personalised response — confirming receipt, setting expectations, and keeping the conversation warm while the team picks it up.

AI qualification

The AI gathers the key details — budget, timeline, what they need — so when a human picks it up, they already have the context to have a productive conversation.

Automatic CRM entry

Every lead captured goes straight into your CRM — HubSpot or Salesforce — tagged, scored, and assigned. No manual data entry, no leads sitting outside the system.

Team notification

The right person gets notified immediately — by email, SMS, or Slack — with a summary of the lead and what they need to do next.

HubSpot & Salesforce — leads in a system, not a spreadsheet.

A CRM isn't just for enterprise. For any business handling more than a handful of leads, it's the difference between a systematic follow-up process and hoping someone remembers to call back.

HubSpot

HubSpot's free and starter tiers give small businesses a fully capable CRM with contact management, deal tracking, email sequences, and a live chat tool — all in one place. It's our recommended starting point for most clients.

• Contact and company records with full history
• Deal pipeline with stage tracking
• Email sequences for follow-up automation
• Native live chat and chatbot builder
• Forms that feed directly into the CRM
• AI-powered insights and next-action suggestions

Salesforce

For businesses already on Salesforce — or growing into it — we set up lead capture flows that feed directly into your existing Salesforce instance. More complexity upfront, but unmatched depth for businesses scaling a sales team.

• Web-to-lead forms connecting to Salesforce objects
• Lead assignment rules and round-robin routing
• Custom field mapping from capture forms
• Automated task creation on lead entry
• Einstein AI for lead scoring and prioritisation
• Integration with existing Salesforce workflows

Capture

The enquiry comes in — via form, chat, email, phone, or Google. It's captured immediately across every channel and centralised.

Respond

AI sends an instant, personalised acknowledgement — keeping the lead warm and gathering any missing details automatically.

Qualify

The lead is scored and categorised — budget, timeline, fit — so your team knows exactly which ones to prioritise when they pick up.

Hand off

The qualified lead lands in your CRM with full context attached — and the right team member is notified immediately to take it forward.

You're already spending to get leads. Don't waste them.

Whether it's your website, your Google listing, your social media, or word of mouth — every lead that comes in represents marketing spend or reputation capital that got them there. Letting those leads go cold, or worse, not capturing them at all, is the most expensive thing a small business can do. A proper capture and response system doesn't just save leads — it compounds. The same number of enquiries produces more customers, without spending another dollar on acquisition.

Stop losing leads you've already earned.

Get a free quote and we'll walk through how your business currently handles enquiries — and show you exactly where leads are slipping through and what it would take to fix it.